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Currently, the estimated delivery date depends on the shipping service you choose. Normally, the estimated delivery date will be as follows:
Note: The actual delivery time to overseas military, diplomatic regions, and non-foreign areas outside the continental United States will take a bit longer than usual compared to other places in the U.S.
We offer a free shipping fee in the USA for orders from $90.00 (product value after discount applied). However, in case a refund arises while the order is delivered successfully, shipping costs will be deducted from the refunded amount.
We ship our products to many countries around the world.
Here are some countries outside the USA that we can ship to:
Canada, United Kingdom, Australia, Singapore, Romania, United Arab Emirates, Saudi Arabia, New Zealand, Indonesia, Japan, Philippines, Hong Kong, India, Germany, Netherlands, South Korea, Malaysia, Colombia, France, Ireland, Israel, Italy, Kuwait, Nigeria, Norway, Qatar, South Africa, Sweden, Switzerland, Taiwan, Turkey, Egypt, Denmark, Czech Republic, Cyprus, Croatia, China, Cambodia, Brazil, and Belgium.
For international orders, the Express Worldwide delivery takes 7-10 business days from the estimated shipping date; Standard Shipping usually takes 11-20 business days respectively. Some shipments can take 30-40 business days depending on the efficiency and expediency of your postal service, how remote or how serviceable your location is, as well as how the Customs operates in your country.
Shipping Rates and Couriers
We ship your parcel(s) via Delivered Duty Unpaid (DDU) shipping where the seller is responsible for ensuring goods arrive safely to a destination; the buyer is responsible for import duties, taxes or any brokerage fees.
NuBest cannot determine customs fees and import duties during the checkout process.
We work hard to get great shipping rates from our couriers so we can pass the savings on to you. Shipping costs for international packages are based on the weight and size of your order. You’ll be given all shipping options and exact costs (excluding customs fees and import duties) during the checkout process, after you have selected the delivery address for your order.
Based on the rules of inter-regional transportation, your package can be divided into different portions.
International Returns
All sales are final. We do not accept exchanges for international orders. For returns, please follow the return instructions from our Return Policy.
Customers are responsible for covering international shipping fees when returning items to our warehouse.
International customers can still report damaged, incorrect, or missing items by contacting support@nubest.com within 7 days of receiving their order, following the Report Order Issues instructions.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned back to our fulfillment center in an undamaged and resalable condition. The refund issued will be for the cost of the merchandise only; shipping costs cannot be reimbursed.
International Payment Methods
Accepted forms of payment currently include:
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases. Afterwards, you can reach us at support@nubest.com for further assistance; we will reply to your email within 24 business hours.
Package Loss
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email at support@nubest.com.
Lost Packages
We will not be responsible for the lost packages and items marked as delivered, and we will not refund you in case you provide us with wrong delivery address.
Address Errors
No refunds or replacements will be issued if an incorrect delivery address was provided by the customer.
Please double check your shipping address in your confirmation email immediately after placing your order.
Order cancellation
Order cancellations must be requested as soon as possible. Once an order has entered the processing stage, we cannot guarantee that it can be canceled. If the order has already been processed and shipped, you will need to return the items using your own return label in accordance with our Return Policy.
Violation of Laws
Items sold by NuBest are intended for personal use. We ask that you please familiarize yourself with your country’s import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law in your country.
Customer Refusal
We are not able to offer refunds on products that are refused for any reason. In addition, if NuBest is billed for the cost of the return shipment due to your refusal, you may be responsible for that cost, too.
Customs Seizure
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our fulfillment center in undamaged and resalable condition. In that event, the refund issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our fulfillment center exceeds the value of the order, we’ll instruct the courier to destroy the package and a refund will not be issued.
Disclaimer
NuBest cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from NuBest, you agree to the policies stated above. NuBest reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
