Return & Refund Policy

We want you to love your purchase! If something isn't right, we are here to help you sort it out quickly.

Return & Exchange Eligibility

For eligible physical products purchased directly on NuBest.com, you have 30 days from the day after delivery to request a return or exchange. Gift card purchases are subject to the separate Gift Cards section below.

How Refunds & Exchanges Work

  • Exchanges: Want something else instead? Simply initiate a return for your current item and place a fresh order online for your new pick. 

  • Fees: For standard change-of-mind returns, a flat $3 handling fee and the original shipping costs will be deducted from your total refund amount.

  • Optional SavedBy Order Protection, if selected at checkout, is also non-refundable for returned orders, as it is processed by a third-party service provider.

Gift Cards

  • NuBest eGift Card purchases are final sale and are excluded from our standard merchandise return policy, satisfaction guarantees, and three-hour cancellation window, including when email delivery is scheduled for a future date. Exceptions apply where required by law or when we approve a correction for a verified payment, processing, or delivery error.
  • Physical products purchased using a gift card remain subject to the applicable merchandise return conditions. Approved refunds of gift card payments are returned to the original gift card or a replacement gift card, except where otherwise required by law. For split-payment orders, refunds are allocated to the payment methods used, without exceeding the amount originally paid through each method.
  • Gift cards are not redeemable for cash except where required by law. Required cash redemptions are not subject to merchandise return handling fees. See our Gift Card Terms & Conditions or contact support@nubest.com.

Simple 3-Step Return Process

  1. Get in touch: Email our friendly team at support@nubest.com with your order number and a quick note about why you're returning it to kickstart your return.

  2. Ship it back: Once approved, we will send you easy instructions on how to mail the package back to our warehouse.
    (Tip: If you'd prefer the convenience of a prepaid label, just ask our team! We can generate one for you and deduct the cost from your final refund). 

  3. Get your refund: After inspecting your item, we will process your refund within 1 business day. It usually takes 5–10 business days to show up in your account, depending on your bank.

Order Cancellation

  • You may cancel eligible physical-product orders within 3 hours of payment completion. After this period, cancellations cannot be processed online. Gift card purchases are excluded from this standard cancellation window and are governed by our Gift Card Terms & Conditions. For orders containing both physical products and gift cards, contact support@nubest.com so we can review cancellation of the eligible items separately.
  • Click here to learn how to cancel your order.

Return of Special Sales Items

  • Seasonal or special promotional products with a 30% discount or higher are non-returnable and non-refundable.

Wrong Delivery Address 

  • No refunds or replacements will be issued if an incorrect delivery address was provided by the customer.
  • Please double check your shipping address in your confirmation email immediately after placing your order.

International Return Policy

  • We do not accept exchanges for international orders. For returns, please follow the return instructions provided above.
  • Customers are responsible for covering international shipping fees when returning items to our warehouse.
  • International customers can still report damaged, incorrect, or missing items by contacting support@nubest.com within 7 days of receiving their order, following the Report Order Issues instructions provided below.

Reporting Order Issues

For order issues, including:

  • Damaged/Defective items
  • Incorrect items
  • Missing pieces

Please follow the instructions of our Report Order Issues guideline to report any relevant problems.

*NuBest's Return Policy applies exclusively to orders made through our official website nubest.com. Orders placed through authorized resellers or other eCommerce platforms (e.g. Amazon, iHerb, etc.) are not covered under this Return & Refund Policy.